mydoctork.com Return Policy
At mydoctork.com, we are committed to providing high-quality supplements and excellent customer service. To ensure product integrity and safety, we only accept returns for unopened and unused supplements within the specified return period.
If your order arrives damaged or there is an issue with the product, we will work with you to resolve the matter. Please review our return guidelines below.
Damaged Package Upon Arrival
If your package arrives damaged, please contact us immediately at info@mydoctork.com or call 281-475-7845 so we can file a claim with the shipping carrier and arrange for a replacement or refund.
How to Return a Product
To initiate a return, please follow these steps:
1. Contact Us
- info@mydoctork.com or call 281-475-7845 to request a Return Merchandise Authorization (RMA) number before sending your return.
- Unauthorized returns without an RMA may not be processed.
2. Prepare Your Return
- Ensure the product is unopened, unused, and in its original, sealed packaging.
- Include all product components and original packaging materials.
3. Ship the Item Back
- Clearly write the provided RMA number on the outside of the package.
- Ship the return at your expense using a trackable shipping method.
- We do not cover return shipping costs unless the return is due to a shipping error or product defect.
4. Processing & Refunds
- Once we receive and inspect your return, a refund will be issued to your original payment method within 4-5 business days.
- Shipping charges are non-refundable.
- A restocking fee may apply for returns that do not meet the policy criteria.
Important Reminders
- Check your order upon arrival and report any issues within 14 days of receipt.
- If your order is damaged, provide photos of the packaging and product to assist with claim processing.
- Due to health and safety reasons, we cannot accept returns of opened or used products.
International Orders
- Customers are responsible for ensuring compliance with local import laws and regulations.
- No refunds will be issued for orders refused at customs or lost in transit for international shipments.
For any questions or concerns, please contact us:
